FAQs 2017-10-24T18:39:57+00:00

EXPERIENCE MEX-ECO TOURS

Frequently Asked Questions

Please note that this section of our website is still being developed, in the menatime, please contact us for any other questions you may have.

Can we pay in CAD or USD? 2017-08-03T18:39:53+00:00

Yes, for tours that are prices in MXN you can pay in USD or CAD in cash or by cheque in any of our offices; you will be given the exchange rate on the day given by our bank, so that we get the required amount in pesos.

For tours that are priced in USD (international trips), you may also pay in MXN or CAD and you will also be given our bank’s exchange rate on the day of payment.

Are there any extra fees for paying by card? 2017-08-02T02:32:07+00:00

Yes, by paying by card in one of our offices, you will be charged an extra 2.5%, or by paying by card on paypal, you will be charged an extra 4.5%. Please note, WE CANNOT TAKE CARD PAYMENTS OVER THE PHONE.

What is your refund policy? 2017-11-09T19:20:28+00:00

Tours within Mexico:

For tours which DO NOT INCLUDE FLIGHTS, Experience Mex-ECO Tours reserves the right to give no refund for cancellations made on behalf of the client less than 2 weeks before the tour departure date. Experience Mex-ECO Tours reserves the right to retain the 25% deposit for cancellations made between 2 and 4 weeks before the tour departure date, unless the deposit, or part of it, has been used to confirm accommodation/other reservations for the client and is non-refundable by the service provider in question. A full refund will be given for cancellations made more than 4 weeks before the tour departure date, unless the payment, or part of it, has been used to confirm accommodation/other reservations for the client and is non-refundable by the service provider in question; in this case, the remaining amount will be refunded to the client.

Please note that in the event of a client cancelling a tour, Experience Mex-ECO Tours will try to claim back any deposit(s) from the service provider(s), or sell the reservation to another client, in order to reimburse the client in question, but this is not always possible.

For tours which DO INCLUDE FLIGHTS, Experience Mex-ECO Tours reserves the right to give no refund for cancellations made on behalf of the client less than 3 weeks before the tour departure date. Experience Mex-ECO Tours reserves the right to retain the 25% deposit for cancellations made between 3 and 5 weeks before tour departure date, unless the deposit, or part of it, has been used to confirm accommodation/flights/other reservations for the client and is non-refundable by the service provider in question. A full refund will be given for cancellations made more than 5 weeks before the tour departure date, unless the payment, or part of it, has been used to confirm accommodation/flights/other reservations for the client and is non-refundable by the service provider in question; in this case, the remaining amount will be refunded to the client.

Please note that in the event of a client cancelling a tour, Experience Mex-ECO Tours will try to claim back any deposit(s) from the service provider(s), or sell the reservation to another client, in order to reimburse the client in question, but this is not always possible.

International tours:

Experience Mex-ECO Tours reserves the right to give no refund for cancellations made on behalf of the client less than 4 weeks before the tour departure date. Experience Mex-ECO Tours reserves the right to retain 50% of the tour cost for cancellations made between 4 and 6 weeks before tour departure date, unless the payment, or part of it, has been used to confirm accommodation/flights/other reservations for the client and is non-refundable by the service provider in question; in this case, the remaining portion of the 50% of refund will be returned to the client. A full refund will be given for cancellations made more than 8 weeks before the tour departure date, unless the payment, or part of it, has been used to confirm accommodation/flights/other reservations for the client and is non-refundable by the service provider in question; in this case, the remaining amount will be refunded to the client.

Please note that in the event of a client cancelling a tour, Experience Mex-ECO Tours will try to claim back any deposit(s) from the service provider(s), or sell the reservation to another client, in order to reimburse the client in question, but this is not always possible.

How can we pay for our tour if we are not yet in Mexico? 2017-11-09T19:29:07+00:00

Upon request of payment for a tour the following methods are available to you:

  • Credit/debit card in one of our offices (client covers 2.5% card fee).*
  • Bank transfer (online or in-bank) to our Mexican bank account.
  • Paypal payments (client covers 4.5% Paypal fee).
  • Western Union payment (fees apply).
  • Online transfer using a third party company, such as Transferwise (fees apply).

*We cannot take card payments by taking your card information over the phone or internet; card payments have to be in one of our offices or using paypal.

Payments in USD or CAD for tours priced in MXN will be charged at the exchange rate given by our bank on the date of payment. All tours within Mexico are priced in MXN and international tours in USD.

IMPORTANT: Please do not make deposits/transfers before notifying us (our account details may have changed), and please do not send us Paypal payments without requesting an invoice.

Can we pay by credit or debit card? 2017-08-02T02:30:37+00:00

Yes, you can pay by credit or debit card in any of our offices (Melaque, Puerto Vallarta or Bucerías), or on the internet via paypal (please request that we send you a paypal invoice). Unfortunately we CANNOT TAKE CARD PAYMENTS OVER THE PHONE, as this is not authorised for small tourism based businesses in Mexico.

When do you require full payment? 2017-11-09T19:33:01+00:00

Tours within Mexico:

  • Final payments must be made no later than 2 weeks before the tour departure date for tours which DO NOT include flights.
  • Final payments must be made no later than 4 weeks before the tour departure date for tours which DO include flights.

International tours (Cuba, Guatemala and Peru):

  • Final payments must be made no later than 6 weeks before the tour departure date.

Exceptions: In the event that the minimum number required to confirm a tour has not yet been reached within the time scales mentioned above, you may be asked for complete payment for your tour upon its confirmation.

Reservations may be made after the timescales mentioned above, depending on availability of places for the tour in question and flights (where applicable); in this case full payment will be requested to confirm your place upon signing up for the tour.

Failure to pay the full amount within the timescales mentioned above may result in the loss of your deposit and your place may be given to someone else.

When do you require our deposit? 2017-11-09T19:36:15+00:00

Generally we wait until the beginning of the tours season (October/November) to start requesting deposits, with the exception of our Day of the Dead tour, or other tours where accommodation needs to be secured further in advance (this can be the case for international tours).

For our day tours we request full payment as soon as we have the minimum number of people required in order to confirm the tour.

Tours within Mexico:

  • A 25% deposit is required in order to reserve a place on one of Experience Mex-ECO Tours’ trips.

International tours (Cuba, Guatemala and Peru):

  • A 50% deposit is required in order to reserve a place on one of Experience Mex-ECO Tours’ international trips.

Exceptions: In the event that the minimum number required to confirm a tour has not yet been reached within the time scales mentioned above, you may be asked for complete payment for your tour upon its confirmation.

Reservations may be made after the timescales mentioned above, depending on availability of places for the tour in question and flights (where applicable); in this case full payment will be requested to confirm your place upon signing up for the tour.

Can I take pictures in the Church in San Juan Chamula 2017-10-24T18:41:35+00:00

No! The Tzotzil are very strict about this and no photographs are allowed in the church, only outside. Your guide and tour leader will remind you before entering.

Is the tour to the copper town included in the price of the tour? 2017-08-03T03:17:45+00:00

Yes, all of the places we visit in this itinerary are included, however, you are not obliged to go and may choose to spend some more time in Patzcuaro. Santa Clara del Cobre (the copper town) is however, very highly recommended.

What is the mximum altitude we reach on the Copper Canyon tour? 2017-08-03T03:15:08+00:00

Approximately 2,300 meters/7,545 feet, this is close to Divisadero, where we spend 2 nights.

What is the weather like on the Day of the Dead tour? 2017-08-03T03:11:34+00:00

Generally, warm during the day and much colder in evenings. We recommend long pants, sneakers and a sweater and/or jacket. T-shirts are fine for day time.

How soon in advance do we need to sign-up for Day of the Dead? 2017-08-03T02:53:20+00:00

This cultural event is a very popular tourist attraction in the Pátzcuaro region, so we must book our hotel rooms and transport well in advance. We usually recommend signing up by July so that we can confirm our booking with hotels. You can still sign-up after July as long as the tour has been confirmed and there are still spaces left. The sooner the better!

What is the weather like in Copper Canyon? 2017-08-03T02:49:44+00:00

You need to take warm clothing for this tour. Generally it is warm during the day time, but temperatures can drop to below 0°C at night. All rooms have heating, but it can be cold in the hotel reception/dining areas in the evenings, so we strongly advise to take long pants, sneakers and a sweater and/or jacket.

Is it a difficult walk to get to the butterflies? 2017-08-03T02:46:31+00:00

Yes. The reason the walk is difficult is that we reach an altitude of just over 3,000 meters/9,850 feet. At a slow pace the walk should take approximately one hour. There is also the option of taking a horse to the top, which takes approximately 15 minutes and has a cost of approximately $100 pesos each way (you can take the horse one way or both ways). We have had very few people who have not managed to get to the top, it is a question of pacing yourself and acclimatising to the altitude.

What kind of transport will we have on a private tour? 2017-08-03T00:08:14+00:00

This depends on the size of your group. We recommend a larger group for any tours with long bus journeys, as it is much more comfortable in a full sized bus than in a 12-15 seater van or a 19-21 seater Mercedes Sprinter. In the event you have a smaller group, we would use either a van or Sprinter, but always leaving a few spare seats to allow for some extra space and making more stops along the way to stretch legs/use bathrooms.

How many people do we need for a private group? 2017-08-03T00:07:46+00:00

We can run private tours for just one person if requested, but please take into account that our tours are operated with qualified guides that stay with you throughout the trip, and we must cover the cost of their wages, hotels, meals, transport etc. This means that the fewer people in your group, the more expensive the tour is going to be. The prices advertised on our website are based on a minimum of 15 or 20 people and open to the public; for private groups please request a quote.

When should we tip? 2017-08-03T03:35:16+00:00

If your guide is going to be with you throughout the whole tour, then we recommend tipping at the end of the trip and the same for drivers. If it is unclear whether you will have the same guide and driver for the entire trip, please ask your guide at the beginning of the tour, or our office staff leading up to your tour.

Who should we tip on the tour? 2017-08-03T03:22:24+00:00

This may vary depending on the tour, we recommend checking in the tour specific section or on the itinerary for the tour you are interested in. None of our tours include tips for guides and drivers, but some include other tips.