FAQs 2017-08-03T03:30:46+00:00

EXPERIENCE MEX-ECO TOURS

Frequently Asked Questions

Please note that this section of our website is still being developed, in the menatime, please contact us for any other questions you may have.

Can we pay in CAD or USD? 2017-08-03T18:39:53+00:00

Yes, for tours that are prices in MXN you can pay in USD or CAD in cash or by cheque in any of our offices; you will be given the exchange rate on the day given by our bank, so that we get the required amount in pesos.

For tours that are priced in USD (international trips), you may also pay in MXN or CAD and you will also be given our bank’s exchange rate on the day of payment.

Are there any extra fees for paying by card? 2017-08-02T02:32:07+00:00

Yes, by paying by card in one of our offices, you will be charged an extra 2.5%, or by paying by card on paypal, you will be charged an extra 4.5%. Please note, WE CANNOT TAKE CARD PAYMENTS OVER THE PHONE.

What is your refund policy? 2017-08-02T02:31:41+00:00

For tours which DO NOT INCLUDE FLIGHTS, no refund will be given for cancellations made on behalf of the client within 1 week or less of the tour departure date. The 25% deposit will be retained for cancellations made between 1 and 2 weeks before tour departure date. A full refund will be given for cancellations made more than 2 weeks before tour departure date.

For tours that DO INCLUDE FLIGHTS, no refund will be given for cancellations made on behalf of the client within 2 weeks or less of tour departure date. The 25% deposit will be retained for cancellations made between 2 and 4 weeks before tour departure date*. A full refund will be given for cancellations more than 4 weeks before tour departure date**.

*In the event of flights having already been purchased at this time, the average cost per flight ticket for the tour in question will be deducted from the total cost of the tour, and the remaining amount will be refunded (only when this amount is less than the 75% that would otherwise be refunded).

** In the event of flights having already been purchased at this time, the average cost per flight ticket for the tour in question will be deducted from the total cost of the tour, and the remaining amount will be refunded.

How can we pay for our tour if we are not yet in Mexico? 2017-08-02T02:31:04+00:00

You can pay either via bank transfer (in your bank or using your online banking), paypal (4.5% paypal fee applies), or by sending a transfer with Western Union. Please contact us to request the relevant information and let us know before you make any payments this way, so that we are able to track your payment and confirm receipt of it.

Can we pay by credit or debit card? 2017-08-02T02:30:37+00:00

Yes, you can pay by credit or debit card in any of our offices (Melaque, Puerto Vallarta or Bucerías), or on the internet via paypal (please request that we send you a paypal invoice). Unfortunately we CANNOT TAKE CARD PAYMENTS OVER THE PHONE, as this is not authorised for small tourism based businesses in Mexico.

When do you require full payment? 2017-08-02T02:30:10+00:00

We request full payment for our multi-day tours no later than 2 weeks before the departure date for tours with no flights, or no later than 4 weeks before the departure date for tours that do include flights, unless the tour is not confirmed until after this point.

Full payment for day tours is required as soon as we have the minimum number of people required to confirm the tour.

When do you require our deposit? 2017-08-02T02:29:37+00:00

For our multi-day tours we request a 25% deposit once we have the minimum number of people required to confirm your tour. Generally we wait until the beginning of the tours season (October/November) to start requesting deposits, with the exception of our Day of the Dead tour, or other tours where accommodation needs to be secured further in advance (this can be the case for international tours).

For our day tours we request full payment as soon as we have the minimum number of people required in order to confirm the tour.

Is the tour to the copper town included in the price of the tour? 2017-08-03T03:17:45+00:00

Yes, all of the places we visit in this itinerary are included, however, you are not obliged to go and may choose to spend some more time in Patzcuaro. Santa Clara del Cobre (the copper town) is however, very highly recommended.

What is the mximum altitude we reach on the Copper Canyon tour? 2017-08-03T03:15:08+00:00

Approximately 2,300 meters/7,545 feet, this is close to Divisadero, where we spend 2 nights.

What is the weather like on the Day of the Dead tour? 2017-08-03T03:11:34+00:00

Generally, warm during the day and much colder in evenings. We recommend long pants, sneakers and a sweater and/or jacket. T-shirts are fine for day time.

How soon in advance do we need to sign-up for Day of the Dead? 2017-08-03T02:53:20+00:00

This cultural event is a very popular tourist attraction in the Pátzcuaro region, so we must book our hotel rooms and transport well in advance. We usually recommend signing up by July so that we can confirm our booking with hotels. You can still sign-up after July as long as the tour has been confirmed and there are still spaces left. The sooner the better!

What is the weather like in Copper Canyon? 2017-08-03T02:49:44+00:00

You need to take warm clothing for this tour. Generally it is warm during the day time, but temperatures can drop to below 0°C at night. All rooms have heating, but it can be cold in the hotel reception/dining areas in the evenings, so we strongly advise to take long pants, sneakers and a sweater and/or jacket.

Is it a difficult walk to get to the butterflies? 2017-08-03T02:46:31+00:00

Yes. The reason the walk is difficult is that we reach an altitude of just over 3,000 meters/9,850 feet. At a slow pace the walk should take approximately one hour. There is also the option of taking a horse to the top, which takes approximately 15 minutes and has a cost of approximately $100 pesos each way (you can take the horse one way or both ways). We have had very few people who have not managed to get to the top, it is a question of pacing yourself and acclimatising to the altitude.

What kind of transport will we have on a private tour? 2017-08-03T00:08:14+00:00

This depends on the size of your group. We recommend a larger group for any tours with long bus journeys, as it is much more comfortable in a full sized bus than in a 12-15 seater van or a 19-21 seater Mercedes Sprinter. In the event you have a smaller group, we would use either a van or Sprinter, but always leaving a few spare seats to allow for some extra space and making more stops along the way to stretch legs/use bathrooms.

How many people do we need for a private group? 2017-08-03T00:07:46+00:00

We can run private tours for just one person if requested, but please take into account that our tours are operated with qualified guides that stay with you throughout the trip, and we must cover the cost of their wages, hotels, meals, transport etc. This means that the fewer people in your group, the more expensive the tour is going to be. The prices advertised on our website are based on a minimum of 15 or 20 people and open to the public; for private groups please request a quote.

When should we tip? 2017-08-03T03:35:16+00:00

If your guide is going to be with you throughout the whole tour, then we recommend tipping at the end of the trip and the same for drivers. If it is unclear whether you will have the same guide and driver for the entire trip, please ask your guide at the beginning of the tour, or our office staff leading up to your tour.

Who should we tip on the tour? 2017-08-03T03:22:24+00:00

This may vary depending on the tour, we recommend checking in the tour specific section or on the itinerary for the tour you are interested in. None of our tours include tips for guides and drivers, but some include other tips.