FAQs2018-11-10T19:42:02+00:00

EXPERIENCE MEX-ECO TOURS

Frequently Asked Questions

Please note that this section of our website is still being developed, in the meantime, please contact us for any other questions you may have.

Can we book our accommodation in Melaque/Bucerias etc. based on your tour dates?2018-09-06T16:39:50+00:00

It is important to note that many of our tours require a minimum number of people to sign-up before we can confirm, so please consult with us via email before booking accommodation if you are visiting specifically to take the tour.

It is also important to note that if you are taking a tour with flights, these tours are subject to change by a day or two each way, depending on flight availability at the time of purchasing flights.

What should we do if we are not happy with something on our tour?2018-06-19T15:46:58+00:00

Your first step should be to talk to your tour leader. He/she will hopefully be able to help you out immediately and deal with any problems you may have as they arise. If you are not satisfied with the response, then you can contact one of our offices (contact information will be provided on an emergency card at the beginning of each tour). It is important not to wait until the end of the trip to tell us about any fixable issues that arose for you on the tour.

Can you arrange tours to places not on your website?2018-09-06T16:40:57+00:00

Yes, we can arrange private tours to different locations depending on availability of guides. Contact us to discuss your options and we can tailor an itinerary to your needs.

Are your tours in English?2018-09-06T16:41:43+00:00

Yes, our tours are all usually guided in English, but we do have a French speaking guide available for private tours upon request. We can also do tours in Spanish.

What type of transport do you use?2018-06-19T15:44:27+00:00

For our bus tours we use privately rented first class buses with a bathroom, air conditioning and TV screens (we try to play documentaries related to your tour or Mexico in general). However, if you are part of a smaller group, then you would be travelling in a van or Mercedes Sprinter (this will be discussed before your tour).

Can I stay on after the tour has finished? If so will I get a discount/will you help me with accommodation?2018-09-06T16:43:06+00:00

You are very welcome to stay on in the final location of your tour, but we request that you please be sure to let us know in advance. For bus tours there is no discount for not joining the return leg of the journey (unless you require fewer nights accommodation than what is included in the tour), but for tours with flights, we will discount the cost of the return flight from your total fee (if the flight has not already been purchased at the time you inform us you won’t be returning with the group).

We can help you arrange accommodation in the hotels we use for the tour but cannot guarantee the same price we are given for the group bookings.

Can I purchase big things/how much space is there for us to bring stuff back?2018-06-19T15:43:04+00:00

On bus tours there is generally a lot of space in the luggage compartments underneath the bus. We do ask that people are respectful of the rest of the group by making sure they leave space for others. For some tours the vendors can arrange to have particularly large items shipped for you; you can ask your tour leader to help you with this.

When taking a tour with flights, or in a smaller vehicle, luggage space is limited. Please ask us before the tour if you are unsure what kind of vehicle you will be travelling in.

Will we be on our own? Is there always a guide/tour leader with us?2018-06-19T15:41:43+00:00

All of our tours are operated with at least one tour leader/guide. With larger groups there is often a tour leader as well as a guide, and in smaller groups the tour leader may also be your guide. You are given some free time on most tours but are given emergency information so that you can contact your tour leader or hotel at any time.

Are the areas we are visiting safe?2018-09-06T16:45:10+00:00

Our trips take us to touristy areas which, for the most part, are safe. We do however, keep in contact with local guides and check local advisories to be sure there are no current problems in the areas we are planning to visit. If we consider a tour location to be dangerous, we would either cancel the tour or change the itinerary to avoid the place in question.

It should be noted that in Mexico, as in most parts of the world, there is petty crime. For this reason, we always recommend that people leave behind expensive jewellery and are careful when handling cash in public, so as not to draw attention.

Do I need vaccinations?2018-09-06T16:46:16+00:00

You do not require extra vaccinations to travel to any of the places we currently visit on our tours. If in doubt contact your local medical expert.

Can I take my pet on the tour?2018-06-19T15:39:32+00:00

No pets are allowed on the tours, as it may inconvenience other passengers. If you have a service dog and cannot travel without it, then please contact us to ask so that we may contact the service providers (hotels, transport companies etc) that we use on the tour in question to ask if it is possible to travel with a service animal. Please note that laws regarding service animals in Mexico are not yet as developed as in other countries, such as the US and Canada, so we cannot force service providers to accept service dogs. In the event they are accepted, the owner will be asked to provide a certificate and a doctor’s note confirming that it is essential the owner does not travel without the dog and a summary of the condition in question.

Do you provide medical insurance?2018-09-06T16:49:34+00:00

We do not offer medical insurance and recommend that you have your own cover for your stay in Mexico, including cover for the dates of tour. You will be asked to sign our terms and conditions contract, acknowledging no insurance is included in your tour package and we will not be responsible for any medical costs incurred whilst on the trip.

Are children welcome on the tour?2018-09-06T16:53:54+00:00

Our tours are designed for people aged 50 plus; we will accept children over the age of 8, but please take into account that some of the tours include lengthy bus journeys and they are not designed with children in mind. Please also consider that based on the age group we cater to, a lot of noise will not be welcomed by other passengers.

Can you add me to a mailing list so I receive news about upcoming tours?2018-06-19T15:35:52+00:00

Of course. If you send us an email or fill out the form on the contact page we will add you to the mailing list for our tours. Please be sure to tell us which departure point you would join us from (Melaque/Manzanillo, Bucerías/Puerto Vallarta or Chapala/Guadalajara) so we can add you to the correct list.

Do you share my information with any other company?2018-06-19T15:35:23+00:00

We do not share contact/personal information with anyone, but for tours with flights we do have to send your full name, nationality and date of birth to the airline, and sometimes hotels on the tours (mainly international tours) request a photocopy of your passport, which they will take in your presence.

What if I have special dietary requirements/allergies/special needs?2018-09-06T16:57:29+00:00

You must let us know if you have any special requirements when you sign-up, and we can let you know if we are able to meet your needs or not for the tour in question. Please be sure not to wait until you are on the tour to inform us of special requirements, such as medical equipment you need to carry or special dietary requirements.

Can I reserve a specific seat on the bus?2018-06-19T15:31:51+00:00

We do not reserve spaces on the bus, except for people with mobility issues or those who are travel sick. We encourage people to change places on the bus each day, except for those mentioned above.

What is included in the price of my tour?2018-09-06T17:00:28+00:00

Please check the tour itinerary specific to your tour to see what is, and what is not included in your trip. Generally, we include transport (including flights), accommodation, breakfasts and guides, but for some tours other meals and some entry fees are also included. Guide’s and driver’s tips are never included.

Is it appropriate to take photos of people on the tours?2018-09-06T17:36:42+00:00

As with anywhere you should always request permission before taking a photograph of somebody.  Some indigenous groups do not like being photographed, and your guide will mention this if this is the case on your tour. In all churches use of flash is prohibited, and in most museums photography is not allowed.

Please note that for our Chiapas tour, photography is prohibited in the medicinal church in San Juan Chamula, and cameras must be stored (hidden from view).

When do you require our deposit?2018-09-05T17:40:19+00:00

A 25% deposit is required in order to reserve a place on one of Experience Mex-ECO Tours’ trips within Mexico, and a 50% deposit is required to reserve a place on one of our international tours (Cuba, Guatemala or Peru). You will be notified when it is time to make your deposit.

When do you require full payment?2018-09-05T17:39:50+00:00

Full payment must be made by 2 weeks before departure date for tours which DO NOT include flights. Full payment must be made by 4 weeks before departure date for tours which DO include flights. Failure to pay the full amount within these timescales may result in the loss of your deposit and your place may be given to someone else. Reservations may be made after the timescales mentioned above, subject to availability.

Exceptions: In the event that the minimum number required to confirm a tour has not yet been reached within the time scales mentioned above, you may be asked for complete payment for your tour upon its confirmation.

Can we pay in CAD or USD?2018-09-05T17:57:36+00:00

Yes, for tours that are priced in MXN you can pay in USD or CAD in cash or by cheque in any of our offices; you will be given the exchange rate on the day given by our bank, so that we get the required amount in pesos.

For tours that are priced in USD (international trips), you may also pay in MXN or CAD and you will also be given our bank’s exchange rate on the day of payment.

What is your refund policy?2018-09-06T17:03:05+00:00

Experience Mex-ECO Tours reserves the right to issue no refund for cancellations made on behalf of the client within 2 weeks or less of the tour departure date, retain the 25% deposit for cancellations made between 2 and 4 weeks before the tour departure date and give a full refund only for cancellations made more than 4 weeks before the tour departure date. In the event that a client’s payment, or part of it, has been used to confirm accommodation/flights/other reservations for the client and is non-refundable by the service provider in question, the costs incurred will be deducted from the refundable amount.

How can we pay for our tour if we are not yet in Mexico?2018-09-06T17:05:29+00:00

Upon request of payment for a tour the following methods are available to you:

  • Bank transfer (online or in-bank) to our Mexican bank account.
  • PayPal payments.
  • Western Union payment.
  • Online transfer using a third party company, such as Transferwise.

Please note, fees may apply for the above methods.

We cannot take card payments by taking your card information over the phone or internet; card payments have to be in one of our offices or using PayPal.

We cannot accept e-transfers in Mexico.

IMPORTANT: Please do not make deposits/transfers before notifying us (our account details may have changed), and please do not send us Paypal payments without requesting an invoice.

Can we pay by credit or debit card?2018-09-06T17:06:25+00:00

Yes, you can pay by credit or debit card in either of our offices (Melaque or Bucerías), or on the internet via paypal (please request that we send you a paypal invoice). Unfortunately we CANNOT TAKE CARD PAYMENTS OVER THE PHONE.

Who should we tip on the tour?2018-09-06T17:09:51+00:00

This may vary depending on the tour, we recommend checking the tour itinerary for the tour in question. None of our tours include tips for guides and drivers, but some include other tips.

How much should we tip?2018-08-23T16:07:25+00:00

Minimum suggested tips for tours within Mexico (please note tips are based on service and this is a minimum amount we recommend, but please feel free to tip what you feel is deserving): $50 pesos per day per person for guides, $30 pesos per day per person for drivers and $20 pesos per night per hotel room. For international trips please see the specific itinerary for your tour.

When should we tip?2018-08-23T16:08:10+00:00

If your guide is going to be with you throughout the whole tour, then we recommend tipping at the end of the trip and the same for drivers. If it is unclear whether you will have the same guide and driver for the entire trip, please ask your guide at the beginning of the tour, or our office staff leading up to your tour.

Is there a dress code in Cuba?2018-12-06T17:01:33+00:00

Generally shorts, t-shirts, etc are fine but you may want to take something to cover up with in the evening.

Please note for the Tropicana Cabaret, men are required to wear long pants and closed shoes (no sports shoes or sandals).

What is highest altitude we reach?2018-11-10T19:48:16+00:00

The altitude in Aguascalientes is the lowest part of the trip where the city is 1,888m/6,194 feet above sea level. In Zacatecas the altitude is 2,440 meters/8,005 feet above sea level. Real de Catorce is slightly higher at 2,728m/8,950 feet above sea level

How long is the journey?2018-09-27T17:48:50+00:00

The flights from PV and Manzanillo to Mexico City are each about 1 hour in duration. the flights from Mexico City to Lima are about 6 hours in length.

In Peru the flight from Lima to Cusco is 1 hour in length. The train ride to Aguas Calientes is 1.5 hours long. All other internal transfers a no longer than 1 hour except the boat ride on Lake Titicaca which is 2 hours long.

What currency to I need for Peru?2018-09-27T17:38:40+00:00

The currency in Peru is the Peruvian Sol (PEN) (plural: Soles). Currently 1 USD is worth approximately 3 PEN and 1 CAD is worth approximately 2.5 PEN (December 2017). You will be able to use USD to purchase in larger establishments, but we do recommend getting some Soles either before your trip or in the airport. Our guide will also show you money exchange places with the best exchange rates throughout the trip.

 

You will also be able to pay by card in larger establishments, and there are ATM machines in Cuzco, Lima and Puno if you wish to withdraw more money.

Do the hotels have Wi-Fi?2018-09-27T17:38:17+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception.

What is the weather usually like?2018-09-27T17:36:47+00:00

Lima – Average daytime temperatures 26°C (79°F) and night-time temperatures 19°C (66°F)
Cusco – Average daytime temperatures 20°C (68°F) and night-time temperatures 8°C (46°F)
Aguas Calientes – Average daytime temperatures 29°C (84°F) and night-time temperatures 24°C (75°F)
Machu Pichu – Average daytime temperatures 20°C (68°F) and night-time temperatures 8°C (46°F)
Lake Titicaca – Average daytime temperatures 17°C (63°F) and night-time temperatures 5°C (41°F)

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T17:35:27+00:00

PLEASE NOTE: this tour is not recommended for anyone who suffers from severe altitude sickness.

3,400m/11,155ft above sea level – Cusco
2,430m/7,972ft above sea level – Machu Picchu

3,810m/12,500ft above sea level – Puno/Lake Titicaca

Does the hotel have Wi-Fi?2018-09-27T17:14:34+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception.

What is the weather usually like?2018-09-27T17:14:06+00:00

In the daytime the temperatures are normally around 25°C (77°F), and night-time temperatures are cooler and can get as low as 10°C (50°F).

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T17:13:37+00:00

The highest altitude we reach is 1,950m/6,398ft above sea level.

How long is the journey?2018-09-27T17:13:25+00:00

The journey to Tapalpa takes approximately 5 hours by bus including times for rest stops.

Is the price of the optional trip to the caves of Cacahuamilpa included?2018-09-27T17:13:01+00:00

Yes it is. If you decide to go then the entry fee is included in your tour price.

Do the hotels have Wi-Fi?2018-09-27T17:12:35+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception.

What is the weather usually like?2018-09-27T17:12:12+00:00

In the daytime the temperatures are normally around 25°C (77°F), and night-time temperatures are cooler and can get as low as 15°C (59°F).

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T17:11:41+00:00

The highest altitude on this tour is in Puebla – 2,135m/7,005ft above sea level, with Taxco being slightly lower at 1,778m/5,833ft above sea level.

How long is the journey?2018-09-27T17:11:17+00:00

The flights to Mexico City take about 1 hour each way. The bus transfer from Mexico City airport to Cacaxtla depends on traffic but is around 2 hours in length, and then a further 45 minutes to Puebla. The trip from Puebla to Taxco is about 4 hours in length. The tour to the caves of Cacahuamilpa is a 50 minute trip along windy roads.

Do the hotels have Wi-Fi?2018-09-27T17:10:49+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception.

What is the weather usually like?2018-09-27T17:10:25+00:00

In the daytime the temperatures are around 30°C (86°F), and night-time temperatures are cooler and can get as low as 17°C (63°F), however on the Caribbean coast the temperatures can be higher both at night and in the day depending on prevailing weather conditions.

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T17:09:54+00:00

Most of the Yucatan is only a few dozen metres above sea level at most. We cross a range of hills that reach around 200m/656ft above sea level at their highest point.

How long is the journey?2018-09-27T17:09:28+00:00

The flights to Merida depending on the route take approximately 2 hours total. The longest travel days are between Merida and Valladolid (1.5 hours), Valladolid and Rio Lagartos (1.5 hours), Valladolid and Tulum (2 hours).

Do the hotels have Wi-Fi?2018-09-27T17:08:52+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception.

What is the weather usually like?2018-09-27T17:08:32+00:00

In the daytime the temperatures are around 30°C (86°F), and night-time temperatures are cooler and can get as low as 15°C (59°F).

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T17:08:03+00:00

The altitude for this trip is similar for the duration with only Bernal being slightly higher than the rest. In Leon we are at 1,815m/5,955ft above sea level, and in the journey to Queretaro we only gain 5m to reach 1,820m/5,971ft above sea level.
Tequisquiapan is 1,880m/6,168ft above sea level, and at Bernal we reach 2,082m/6,831ft above sea level.

How long is the journey?2018-09-27T17:07:45+00:00

The journey from Melaque / Bucerias to Leon takes about 9 hours including times for rest stops.
The journey from Leon to Queretaro is about 2.5 hours.
The trips between the vineyards and cheese producers take no more than 1 hour.
The return trip to Guadalajara takes about 6 hours including stops and then a further 5.5 hours to the coast.

Do the hotels have Wi-Fi?2018-09-27T17:07:13+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception.

What is the weather usually like?2018-09-27T17:07:00+00:00

In Tequila the daytime the temperatures are normally around 25°C (77°F), and night-time temperatures are cooler and can get as low as 15°C (59°F).
In Mazamitla the daytime the temperatures are normally around 28°C (82°F), and night-time temperatures are cooler and can get as low as 10°C (50°F).

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T17:06:09+00:00

The altitude in Tequila and Magdalena are the same at 1,180m/3,871ft above sea level, whereas Mazamitla (Melaque itinerary) is higher at 2,500m/8,202ft above sea level.

How long is the journey?2018-09-27T17:05:52+00:00

The journey from Bucerias to Tequila takes approximately 4.5 hours including rest stops.
The journey from Melaque to Tequila takes about 6 hours including rest stops.

Does the hotel have Wi-Fi?2018-09-27T17:04:52+00:00

Yes there is Wi-Fi in the hotel rooms and common areas.

What is the weather usually like in Guadalajara?2018-09-27T17:04:33+00:00

In the daytime the temperatures are normally around 25°C (77°F), and night-time temperatures are cooler and can get as low as 10°C (50°F). We recommend light clothing for the day time, and a sweater or light jacket for the evening.

What is the highest altitude we reach?2018-09-27T17:04:06+00:00

In the centre of Guadalajara the highest altitude is 1,566m/5,138 feet above sea level.

How long is the journey?2018-09-27T17:03:50+00:00

The journey from Melaque or Bucerias each take about 5 ½ hours including restroom stops.

Does the hotel have Wi-Fi?2018-09-27T16:58:39+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception.

what is the weather usually like?2018-09-27T16:58:11+00:00

In the daytime the temperatures are normally around 29°C (84°F), and night-time temperatures are cooler and can get as low as 12°C (54°F).

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T16:57:41+00:00

In and around Oaxaca the altitude is quite similar – 1,555m/5,102ft above sea level in Oaxaca City and 1,670m/5,479ft above sea level in Teotitlán del Valle. Monte Alban which is up on a hill is the highest point at 1,940m/6,365ft above sea level.

How long is the journey?2018-09-27T16:57:20+00:00

The flight times to Oaxaca are approximately 1 hour for each of the flights (there are 2 each way). In Oaxaca the longest time we have on the bus is the trip to Hierve el Agua which takes about 2.5 hours. It should be noted that whilst small, Oaxaca City has notoriously bad traffic which can result in delays entering and departing the city.

Is it a difficult walk to get to the butterflies?2018-09-27T16:55:00+00:00

Yes. The reason the walk is difficult is that we reach an altitude of just over 3,000 meters/9,850 feet. At a slow pace the walk should take approximately one hour. There is also the option of taking a horse to the top, which takes approximately 15 minutes and has a cost of approximately $100 pesos each way (you can take the horse one way or both ways). We have had very few people who have not managed to get to the top, it is a question of pacing yourself and acclimatising to the altitude.

Do the hotels have Wi-Fi?2018-09-27T16:54:33+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception. In Guadalajara there is Wi-Fi in the rooms as well as common areas of the hotel.

What is the weather usually like?2018-09-27T16:54:06+00:00

In the daytime the temperatures are normally around 25°C (77°F), and night-time temperatures are cooler and can get as low as 12°C (54°F). At the monarch butterfly reserve due to the altitude and the shade amongst the trees it can feel quite cool. We recommend a light jacket or sweater.

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T16:53:32+00:00

The altitudes for the tour vary from 1,920m/6,299ft above sea level in Morelia up to 2,700m – 3,000m/8,858ft – 9,850ft above sea level at the Monarchs reserve. The trip to the Monarchs is a gradual increase in elevation in the bus so you don’t feel the change until you start the walk up to the butterfly colonies. The altitude in Pátzcuaro is 2,140m/7,020ft above sea level, and at the end of the trip we come down to 1,566m/ 5,138ft above sea level in Guadalajara.

How long is the journey?2018-09-27T16:53:14+00:00

The journey from Melaque and Bucerias to Morelia each take about 5.5 hours including restroom stops.
The journey from Guadalajara to Morelia takes about a further 3 hours.
The journey to the Monarchs sanctuary takes approximately 3.5 hours.
The journey from Morelia to Pátzcuaro is approximately 1.5 hours.

Will you give us options for evening shows / events?2018-09-27T16:50:58+00:00

There are many events that take place in Mexico City year round. We will have information of options for you in the evenings to attend something of interest if you wish.
NOTE: sometimes we will not know about events until a lot closer to the time due to announcements.

How bad is the pollution in the city?2018-09-27T16:50:37+00:00

Due to the large volume of traffic in the city trapped in by the surrounding mountains, Mexico City is well known for its smog and pollution levels. At the time of year we travel this is slightly lessened due to winds in the afternoons clearing the sky to some extent. However there is still a lot of pollution so be aware especially if you have any kind of breathing issues.

Does the hotel have Wi-Fi?2018-09-27T16:50:09+00:00

There is Wi-Fi in all rooms and the common areas around reception.

What is the weather usually like?2018-09-27T16:49:44+00:00

In the daytime the temperatures are normally around 25°C (77°F), and night-time temperatures are cooler and can get as low as 15°C (59°F).

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T16:49:15+00:00

The maximum altitude in Mexico City is 2,250m/7,382ft above sea level.

What currency to I need for Guatemala?2018-09-27T16:47:47+00:00

In Guatemala the currency used is the Quetzal which has a value of approximately $2.5pesos = 1Quetzal. Or $1USD = 7.5Q.

In most places USD are also accepted as readily as the national currency, although don’t expect the exchange rate to be great. There are plenty of exchange businesses during the trip (except in Tikal), and even though the airport gives a bad exchange rate, you can purchase Quetzals upon arrival in Guatemala City.

How long is the journey?2018-09-27T16:47:36+00:00

The flights to Mexico City take about 1 hour each way.
The trip to Teotihuacan takes about 1.5 hours each way. And all other trips by bus are shorter than an hour.
NOTE: Mexico City is famous for its heavy traffic, please be aware that due to circumstances out of our control times may be longer.

Do the hotels have Wi-Fi?2018-09-27T16:46:17+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception.

What is the weather usually like?2018-09-27T16:45:53+00:00

Antigua with its elevation similar to Guadalajara is warm in the days and cooler at nights. Temperatures in the day reaching 28°C (82°F), and at night 18°C (64°F).
Tikal and Flores are in the lowlands and is surrounded by rainforest so the temperatures are warmer and a lot more humid. In the day reaching 28°C (82°F), and at night 21°C (70°F).

What is the highest altitude we reach?2018-09-27T16:45:29+00:00

Guatemala City (1,500m/4,921ft above sea level) and Antigua (1,533m/5,029ft above sea level) are both similar in altitude to Guadalajara, whilst Tikal and Flores are much closer to sea level 120m/394ft above sea level.

How long is the journey?2018-09-27T16:44:59+00:00

The flights to Mexico City take approximately 1 hour, and from there to Guatemala is about 2 hours. The transfer from Guatemala City to Antigua takes about 1.5 hours depending on traffic.
The transfer from Antigua to Lake Atitlan takes approximately 4 hours including stops.
The trip from Floes airport to Tikal takes approximately 1 hour.

Do the hotels have Wi-Fi?2018-09-27T16:44:28+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception in Guanajuato and San Miguel de Allende. In Guadalajara all the hotel has Wi-Fi.

What is the weather usually like?2018-09-27T16:43:39+00:00

In the daytime the temperatures are normally around 25°C (77°F), and night-time temperatures are cooler and can get as low as 10°C (50°F).

We would advise you pack sunblock and use a hat whilst out in the sun to protect yourself.

What is the highest altitude we reach?2018-09-27T16:42:48+00:00

Guanajuato is at 2,012m/6,601ft above sea level, while San Miguel de Allende is a little lower at 1,900m/ 6,233ft above sea level, and Guadalajara just 1,566m/5,138ft above sea level

How long is the journey?2018-09-27T16:40:39+00:00

The journey from Melaque or Bucerias to Guanajuato takes approximately 9 hours, including restroom stops. The trip from Guanajuato to San Miguel de Allende (day 3) takes approximately 1 ½ hours, not including the time we stop in Dolores Hidalgo.

Do the hotels have Wi-Fi?2018-09-27T16:39:15+00:00

The hotel in Morelia has Wi-Fi, and in Pátzcuaro there is Wi-Fi, but can sometimes be patchy in rooms. The wifi in Uruapan and Zamora are also weaker depending how far from reception you are.

What is the usually weather like on this trip?2018-09-27T16:38:17+00:00

In the daytime the temperatures are normally around 28°C (82°F), and night-time temperatures are cooler and can get as low as 10°C (50°F).

What is the highest altitude we reach?2018-09-27T16:37:21+00:00

Pátzcuaro is the highest part of the trip along with the lakeside towns, reaching an altitude of 2,140m/6,299ft above sea level. Paricutin and the church in San Juan are 1,875m/6,299ft above sea level, Uruapan is 1,620m/5,315ft above sea level. And Zamora is the lowest at only 652m/6,299ft above sea level.

How Long is the Journey?2018-09-27T16:36:34+00:00

The longest part of the trip is from Melaque / Bucerias to Pátzcuaro, which is approximately 9 hours including rest stops. The local trips around Lake Pátzcuaro take a maximum of 1 hour between villages. From Paracho to Zamora is about 1.5 hours and the trip from Guadalajara back to the coast is roughly 5.5 hours in duration depending on traffic.

How long is the journey?2018-09-07T18:01:15+00:00

The journey to Morelia from Melaque or Bucerias takes approximately 9 hours, including a couple of bathroom breaks along the way. The journey from Morelia to Pátzcuaro is approximately 1 hour. Please note this is all dependent on traffic, and we cannot be responsible for hold ups.

What is the highest altitude we reach?2018-09-07T18:01:12+00:00

Our altitude stays reasonably similar throughout the trip, with the highest being found in Pátzcuaro – 2,140m/7,906ft above sea level and then Morelia – 1,920m/6,299ft above sea level. In both places there is walking but it is at an easy pace. In Guadalajara the altitude is a slightly lower, 566m/5,137ft above sea level.

Does the hotel have Wi-Fi?2018-09-07T17:58:51+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception in Morelia. In Guadalajara there is Wi-Fi in all rooms and common areas of the hotel.

Is it disrespectful to take pictures and walk around the cemeteries?2018-09-07T17:58:31+00:00

The area we visit for Day of the Dead is one of the few places in Mexico where this cultural event is still celebrated in this very traditional fashion, so the locals are quite accustomed to the thousands of tourists (national and international) that flock here to see it. We do, however, recommend that you are respectful and avoid stepping on graves, and only take close-up photos of people after requesting permission. Your guide will remind you of this on the tour.

Please note, this event is a celebration, and for most of the people at the cemeteries, it is celebrated with family, often involving music, alcohol and food.

Are there many souvenirs/handicrafts available to buy on this trip?2018-09-07T17:57:49+00:00

Yes, this is a great opportunity to see and purchase some of the finest pieces of traditional Michoacán artisan work. There are finer/more expensive pieces displayed in Morelia (ask your guide) and competition pieces in Pátzcuaro, as well as lower priced items in the large market on one of Pátzcuaro’s main plazas.

Do I need health insurance to travel to Cuba?2018-09-06T17:53:51+00:00

You will need health insurance for your trip to Cuba. For those of you who do not have an insurance policy, or only hold a US issued insurance policy, you can purchase it as part of the tour package at a cost of approximately $35 USD (subject to change). If you have your own health insurance policy, please be sure to check that it covers you for Cuba.

Who and how much should we tip in Cuba?2018-06-25T15:06:04+00:00

Please see your itinerary for recommended tipping amounts for guides and drivers. Where meals aren’t included we recommend leaving 10-15% tip as in Mexico, and where meals are included it is a nice gesture to leave around 1 CUC per person. For maids in hotels, it is also a good idea to leave 1 – 2 CUC per room per night, and we recommend leaving the tip each night, in case the maids change shifts before you leave.

How much to the extra activities cost and do you recommend them?2018-06-25T15:05:31+00:00

We highly recommend both the Tropicana Cabaret, and if you are a fan, the Buena Vista Social Club. The Tropicana costs around $100 USD per person, including a three-course meal and drinks. The Buena Vista Social Club costs $60 USD per person with dinner (prices are subject to change before our next tour).

Do the hotels have Wi-Fi?2018-06-25T15:03:21+00:00

It is best to plan for not having internet. People in Cuba connect to Wi-Fi hotspots, which some hotels have and some don’t; even hotels that do have it, the service can be intermittent.

How much money do I need to take?2018-09-06T17:50:04+00:00

Despite Cuba being a poor country, things are not cheap. Restaurants in Cuba are similarly priced to those in touristy areas of Mexico, such as Puerto Vallarta. Take into account that several meals (see itinerary) are included in the cost of the tour, but you will need to budget for the rest of your meals depending on your taste (we recommend roughly 15 – 20 USD for each meal). There are some places where you might want to buy souvenirs, such as cigars or art work, so you should budget a little extra for those. Also, you will be sent information about optional extras, including the Tropicana Cabaret and Buena Vista Social Club, please take the correct change in USD for these events.

IMPORTANT NOTE: U.S. bank cards are not accepted in Cuba, only cards from non-US banks are accepted.

Can I use a credit/debit card to withdraw/pay in Cuba?2018-09-06T17:48:27+00:00

US bank cards are not accepted in Cuba, either for payment or cash withdrawal. Only credit/debit cards from non-US banks can be used (CitiBanamex is an American bank).

What currency do I need for Cuba?2018-11-08T01:00:47+00:00

There are two official currencies in Cuba, one is the Cuban Peso (CUP), and the other is the Cuban Convertible Currency (CUC); there are 25 CUP to 1 CUC. The exchange rate from USD and CAD to CUC is around 1.00 and 0.76 respectively (subject to change). All tourists in Cuba use the CUC. You can exchange your money for CUC either in the airport (not usually the best rate), or in the hotels.

We recommend taking USD, as they are easy to change in the hotel or bank. If you have a non-US bank card, then you can withdraw money from ATM machines; if your bank cards are from the US (or US run banks, such as Citibanamex), then you should take some extra cash.

What kind of visa do I need to visit Cuba?2018-09-06T17:52:57+00:00

You will need a valid passport and a Tourist Visa to get into Cuba. It is recommended that your passport be valid for at least 6 months after your trip. Each person must purchase their own tourist visa in Mexico City airport; please be sure to listen to your group leader explaining where to get the visa or ask him/her if you are unsure. The cost of the Visa is approximately 25 USD and it is valid for 30 days. You must keep this visa with your passport and be sure not to lose it.

Please also note that if you have a temporary or permanent resident’s card for Mexico, or have Mexican nationality, then you must fill in a tourist visa form at the immigration desk in Mexico City airport; you will be required to hand this in at immigration upon your return to Mexico.

What is the weather like on this trip?2018-06-25T14:59:02+00:00

Cuba has a tropical climate, and February is the dry season. Average day‐time temperatures in February are around 23°C (73°F), with lows of around 17°C (63°F) and highs of around 27°C (81°F).

We recommend light pants or shorts and shirt/t‐shirt for the day time, with comfortable shoes, and a light jacket for evenings, just in case.

What is the highest altitude we reach?2018-06-25T14:57:55+00:00

Las Terrazas is the highest we reach, at just 200 meters/656 feet above sea level.

How long is the journey?2018-06-25T14:56:47+00:00

Flights from Manzanillo and Puerto Vallarta are approximately 1 hour to Mexico City, and from there to Havana, just over 2 hours. Once in Cuba the longest trip on the bus is approximately 6 hours from Santa Clara to Havana, but we make rest stops along the way.

Is there a time difference at our destination?2018-06-25T14:54:05+00:00

Yes, from the moment we land in Guatemala City we are 1 hour behind Jalisco time until we return to Mexico City. Your guide and leader will remind you of this.

Is there a time difference at our destination?2018-06-25T14:50:54+00:00

Yes, from the moment we land in Havana we are 1 hour ahead of Jalisco time until we return to Mexico City. Your guide and leader will remind you of this.

Where will we be to see the horse parade?2018-06-20T15:34:15+00:00

We pre-book tables at the hotel restaurant (Best Western) on the main plaza in Colima, with great views of the horse parade as it is coming by.

Does the hotel have Wi-Fi?2018-06-20T15:32:15+00:00

Yes. All the rooms and common areas have Wi-Fi. However due to the popularity of the horse parade it may be slow due to the number of people in the hotel

What is the weather like on this trip?2018-06-20T15:30:28+00:00

In the daytime the temperatures are normally around 25°C (77°F); night-time temperatures are cooler and can get as low as 15°C (59°F). We travel mainly in dry season, so rain is not expected.

What is the highest altitude we reach?2018-06-20T15:29:55+00:00

Colima city is at 550 meters/1,804 feet above sea level.

How long is the journey?2018-06-20T15:27:42+00:00

The journey from Melaque to Colima takes approximately 2 ½ hours, and just 1 hour from Manzanillo.

What would be an acceptable donation to the Tarahumara boarding school?2018-06-19T17:50:23+00:00

If you have space in your luggage then school supplies such as writing pads, pens, pencils, etc. are welcomed, as are personal hygiene products, such as tooth or hair brushes. If you prefer to give a monetary donation, there will be a collection basket passed round at the school and any amount is welcomed.

Are there ATM machines on the tour?2018-11-08T01:10:47+00:00

There are ATMs located in Los Mochis, El Fuerte and Chihuahua. There are no ATMs in the middle part of the tour and so you should plan to have enough cash for souvenirs, etc.

Do the hotels have Wi-Fi?2018-06-19T17:49:32+00:00

In Los Mochis and El Fuerte there is Wi-Fi, but mainly accessible near the reception/restaurant areas. Cerocahui (1 night) and Posada Barrancas (2 nights) do not have Wi-Fi. In Chihuahua there is Wi-Fi throughout the hotel.

What is included on my tour?2018-06-19T17:39:07+00:00

Please check the tour itinerary specific to your tour to see what is, and is not included in your trip. This is one of the few trips where tips for bell boys and waiters are included, as well as several meals, but please note that tips for your tour leader, bus driver to Chihuahua and guide are not included.

What is the weather usually like?2018-06-19T17:38:36+00:00

The temperatures in the Copper Canyon may vary greatly. It is usually cool or cold at night and in the early mornings but pleasant during the day. Daytime temperatures may reach 25°C (77°F) and night-time temperatures can drop to below 0°C (32°F), but this is not always the case. We recommend taking sunblock and a hat/cap for the day time and long pants and a sweater/jacket for the evening. It is unlikely that there will be rain during your trip (unless you are booking a private tour between June and October).

The hotels in Cerocahui and Divisadero have heating in the rooms.

What is the highest altitude we reach?2018-06-19T17:37:47+00:00

While El Fuerte is only 60 meters/109 feet above sea level, we reach an altitude of 2,430 meters/7,972 feet in Cerocahui and 2,440 meters/8,005 feet in Divisadero. Chihuahua is 1,413 meters/4,636 feet above sea level.

How long is the journey?2018-06-19T17:36:49+00:00

The flights each take just over an hour plus waiting times in Mexico City airport; for those travelling from Manzanillo airport, the waiting time in Mexico City might be several hours, as there are limited departures from Manzanillo.

The longest bus journey is from Divisadero to Chihuahua. The total time on the bus is about 5 hours, not including lunch/bathroom stops. The journey to the Urique Canyon lookout takes approximately 1 hour each way.

Is there a time difference at our destination?2018-06-19T17:35:37+00:00

Yes, from the moment we land in Los Mochis we are 1 hour behind Jalisco time until we return to Guadalajara. Your guide and leader will remind you of this.

Is there a time difference at our destination?2018-11-10T19:34:50+00:00

No. There is no change in time zones for the entire duration of the trip. You will still be on GMT-6 hours.

Do the hotels have Wi-Fi?2018-06-19T17:30:58+00:00

There is Wi-Fi in some rooms but is generally confined to the common areas around reception (this may vary depending on the hotel we are using for your trip).

What is the weather usually like on this trip?2018-06-19T17:30:18+00:00

San Cristóbal de las Casas is colder due to its altitude, with temperatures in the day reaching 25°C (77°F), and at night dropping sometimes to 6°C (43°F). Palenque has a tropical climate, so temperatures and humidity are higher, reaching around 28°C (77°F) during the day, and usually around 18°C (59°F) at night.

We recommend packing sunblock and a hat, as well as some warmer clothing (pants and a sweater/jacket) for evenings in San Cristóbal.

What is the highest altitude we reach?2018-06-19T17:29:33+00:00

In the town of Zinacantan the altitude is 2,558 meters/8,390 feet above sea level; we make a short visit to this town with little walking involved. In San Juan Chamula (also a short visit, but a little more walking is involved), the altitude is 2,270 meters/7,448 feet. In San Cristobal de las Casas (where we spend 3 nights), the altitude is 2,200 meters/7,218 feet above sea level. In Palenque the altitude is just 60 meters/109 feet above sea level.

How long is the journey?2018-06-19T17:28:54+00:00

The two flights to Tuxtla Gutierrez each last about 1 hour, followed by approximately 1 hour by bus to San Cristobal. The drive to Palenque via the waterfalls of Agua Azul and Misol Ha takes 6 to 7 hours, depending on traffic, not including stops. The trip from Palenque to Villahermosa takes approximately 2 hours.

What is included on this tour?2018-06-19T15:59:55+00:00

Please check the tour itinerary to see what is included in the price of your ticket.

Does the hotel have Wi-Fi?2018-06-19T15:58:22+00:00

The hotel has Wi-Fi in all rooms and common areas.

What is the highest altitude we reach?2018-06-19T15:53:48+00:00

1,542 meters/5,000 feet above sea level in Chapala/Ajijic and 1,566 meters/5,138 feet in Guadalajara.

What is the weather like in Chapala?2018-06-19T15:53:03+00:00

In the daytime the temperatures are normally around 25°C (77°F), and night-time temperatures are cooler and can get as low as 10°C (50°F). We would recommend that you pack sunblock and maybe a hat for the day time, and a sweater and long pants for the evening.

How long is the journey?2018-06-19T15:52:03+00:00

The journey from Melaque or Bucerias each take about 5 ½ hours including restroom stops. The trip from Guadalajara to Chapala is approximately 1 hour. All times may vary depending on traffic conditions.

This trip has flights, what are my luggage allowances?2018-06-19T15:50:13+00:00

Generally luggage allowance is 1 piece of checked luggage (weight may vary between 15 kg to 25kg depending on the airline we are using) and 10kg of hand luggage per person. You will be notified in your pre-departure emails of limits and restrictions for luggage.

It is important to know that the same rules apply as with your international flights, with respect to carrying liquids, sharp objects etc. in hand luggage. Please ask if you are unsure. If you have any unusual items that you need to take with you (such as breathing apparatus), but aren’t sure of the airline’s rules, then please contact us in advance of your departure date so that we can check with the airline.

Can I take pictures in the Church in San Juan Chamula2018-06-19T17:32:27+00:00

No photos are allowed in the church in San Juan Chamula, but you can take photos of the church from outside, and in the rest of the town. Your guide or tour leader will remind you of this before entering.

Is the tour to the copper town included in the price of the tour?2017-08-03T03:17:45+00:00

Yes, all of the places we visit in this itinerary are included, however, you are not obliged to go and may choose to spend some more time in Patzcuaro. Santa Clara del Cobre (the copper town) is however, very highly recommended.

What is the weather usually like on this trip?2018-09-07T17:55:39+00:00

In the daytime the temperatures are normally around 25°C (77°F), and night-time temperatures are cooler and can get as low as 8°C (46.4°F). For the day we visit the cemeteries (day 2) we advise you to take a day bag with warm clothes for the evening (we don’t return to the hotel until after midnight).

We recommend you pack sunblock/hat for the day time and warm clothing for evenings.

How soon in advance do we need to sign-up for Day of the Dead?2018-09-07T17:55:11+00:00

This cultural event is a very popular tourist attraction in the Pátzcuaro region, so we must book our hotel rooms and transport well in advance. We usually recommend signing up by July so that we can confirm our booking with hotels. You can still sign-up after July, subject to availability.

Is it a difficult walk to get to the butterflies?2017-08-03T02:46:31+00:00

Yes. The reason the walk is difficult is that we reach an altitude of just over 3,000 meters/9,850 feet. At a slow pace the walk should take approximately one hour. There is also the option of taking a horse to the top, which takes approximately 15 minutes and has a cost of approximately $100 pesos each way (you can take the horse one way or both ways). We have had very few people who have not managed to get to the top, it is a question of pacing yourself and acclimatising to the altitude.

Can we make changes to your itineraries for a private trip?2018-09-06T17:15:01+00:00

Yes. For private groups we can adjust itineraries and tour duration according to the interests of the group.

What kind of transport will we have on a private tour?2017-08-03T00:08:14+00:00

This depends on the size of your group. We recommend a larger group for any tours with long bus journeys, as it is much more comfortable in a full sized bus than in a 12-15 seater van or a 19-21 seater Mercedes Sprinter. In the event you have a smaller group, we would use either a van or Sprinter, but always leaving a few spare seats to allow for some extra space and making more stops along the way to stretch legs/use bathrooms.

How many people do we need for a private group?2017-08-03T00:07:46+00:00

We can run private tours for just one person if requested, but please take into account that our tours are operated with qualified guides that stay with you throughout the trip, and we must cover the cost of their wages, hotels, meals, transport etc. This means that the fewer people in your group, the more expensive the tour is going to be. The prices advertised on our website are based on a minimum of 15 or 20 people and open to the public; for private groups please request a quote.